• How is  FolderClone different than FolderMatch ?
• What is the Home License Add-On?
• What is the Lifetime Upgrade Assurance License?
• I am a Lifetime Upgrade License owner, how do I get my new key?
  
• Why does FolderMatch not show my folders/files that are in 'OneDrive'?
• Can FolderMatch work properly if I am running Anti-Virus (AV)/security software?
  
• Why does Windows block installation after Internet Download?
• Will FolderMatch run on Windows 8, 10 or 11?
• Will FolderMatch work with the files on my Android Phone?
  
• Will FolderMatch work with the files on my iPhone/iPod/iPad?
  
• Why don't my mapped network drives appear in the 'Browse For Folders' dialog?
• Why does an installer for software "XYZ" appear when I launch FolderMatch?
• Does FolderMatch work with cloud storage?
• Does FolderMatch support multiple monitors?
• FolderMatch does not launch.  I checked Task Manager and it is not running.
• I get an  'Access to registry denied' error every time I start up FolderMatch.   Why am I getting this and how do I resolve it?
• Does FolderMatch compare & synchronize sub folders?
• Does FolderMatch work over a [fill in the blank] type of connection between two machines?
• Can FolderMatch be set up for automatic scheduling?
• On a multi-user computer, errors occur when a non-administrator runs the program.  What permissions are required to run your software?
• Can FolderMatch be used over an FTP connection?
• Does FolderMatch merge the data between .PST files (Microsoft Outlook files)?
• My computer crashed and I lost my registration details., What do I do now?
• What is shareware?
• "ActiveX component can't create object" error message.

• Empty orphan sub folders are not copied/deleted when I sync two folders.
• I am having a problem with FolderMatch not addressed on this page, What should I do now?

Q. Can FolderMatch work properly if I’m running Anti-virus (AV)/Security software?

A.  AV/Security software can cause several problems for FolderMatch.

• FolderMatch may fail to install properly since its files are quarantined by the AV/Security software.
• FolderMatch may fail to run, since it's blocked from execution by the AV/Security software.
• FolderMatch may fail to copy or delete files & folders since the AV/Security software is protecting the files/folders.

You must configure your AV/Security software to allow FM to install, to run, and to access your files/folders.  Please see your AV/Security vendor's documentation for details about how to do this.

Example 1. If you’re running BitDefender, you must grant FolderMatch.exe access to your protected folders in Safe Files/Application Access.

Example 2. If you are using Windows Defender “Controlled folder access” functionality, allow FolderMatch access to the protected folders. Here’s how:

1. Open the Windows Security by clicking the shield icon in the task bar or searching the start menu for Defender.
2. Click the Virus & threat protection tile (or the shield icon on the left menu bar) and then click Ransomware protection.
3. Under the Controlled folder access section, click Allow an app through Controlled folder access
4. Click Add an allowed app and follow the prompts to add apps.

Q. What is the Home License Add-on?

A.  When you buy FolderMatch, our terms allow you to use it on one computer.  If you have multiple computers in your home that you wish to use it on, you need to buy multiple copies. An alternative to buying separate licenses for each computer is to buy one Home License add-on. This add-on license allows you to use a single FolderMatch license on all the computers in your home. 

Use this link to buy the Home License add-on:  Home License Add-On

Several notes about this license:

• This is an add-on license.  You must own a FolderMatch license to use this. 

• This does not upgrade your current version to the latest version. That is a separate purchase.

• This is for home/personal use, not business use.

Other users have reported problems with OneDrive in the past.  Those situations had to do with the files not being available “offline”. Please make sure that the files in that folder are available offline. Here are some instructions to assist you with that:

https://www.laptopmag.com/articles/onedrive-offline-files

If that is not the problem, here is another idea:

Recently Windows 10 users have reported a new issue after a new update of Windows 10 was rolled out.  OneDrive now has a feature called "Files on Demand," set via OneDrive/Settings/Settings/Files on demand/Save space….  When FoD is set, OneDrive doesn't always download/sync files between the PC's local OneDrive [cache] folder and OneDrive cloud storage.  When you want FolderMatch to sync a OneDrive folder set for FoD with another folder (say on a local disk, mapped drive, or network share), it acts like the FoD folder is missing.  Once you turn off (uncheck) FoD/Save space…, all is well again.

To read more about this OneDrive feature, you can read this:

http://www.brucebnews.com/2017/11/the-confusing-story-of-onedrive-files-on-demand-2/

Alternatively, you can install the MTPdrive tool on your Windows computer to map a drive letter to your phone:
           https://www.mtpdrive.com/

A.   This has to do with how Windows handles tokens for applications with elevated permissions (such as FolderMatch).  If you’re interested in the details, you can read them here:
 
http://www.winability.com/how-to-make-elevated-programs-recognize-network-drives/
 
If you want to cut to the chase and know how to resolve it, there are a couple of possibilities:

Solution #1)  If you don’t need to run FolderMatch as an administrator (this is fine for most users):

1. Move the “foldermatch.exe.manifest” file out of the FolderMatch application folder onto your Desktop (This is needed to be able to edit the file).
2. Open the manifest file in Notepad
3.  Replace “highestAvailable” with “asInvoker”
4. Save the changes
5. Move the “foldermatch.exe.manifest” file back into the FolderMatch application folder

 Solution #2)  If you need to run FolderMatch as an administrator:

1. Launch the Registry Editor (regedt32.exe)
2. Locate the following key:  HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Policies/System 
3. Create a new DWORD entry with the name EnableLinkedConnections and a value of 1
4. Restart the computer

Q. Will FolderMatch run on Windows 8, 10 and 11?

A.   Yes, FolderMatch is compatible with Windows 8, 10 and 11.

Q. Does FolderMatch work with cloud storage?

Q.  Does FolderMatch support multiple monitors?

A.  FolderMatch does not recognize multiple monitors; it assumes that only one monitor is in use. Moving its windows to other monitors can cause issues with those windows not appearing next time you use the program. To avoid those issues, it is best to leave all FolderMatch windows on your main monitor display.

If you have a problem due to previously moving FolderMatch windows, go to the Start Page and select the Session Settings > Reset Settings menu. This will restore the window positions to their default locations.

Q. FolderMatch does not launch .

A.   The most likely cause for this problem is that another software is preventing FolderMatch from launching. To test if this is the case, reboot Windows into safe mode and try to reproduce this problem. 

If the error occurs while in Safe Mode, reinstall FolderMatch.  That should correct the problem.

If the problem does not occur when you are in Safe Mode, that indicates that there is a conflict with some other software that is on your machine. Starting in Safe Mode launches only Windows and none of the other many background processes that are on your computer. Most of the background processes are loaded without your knowledge/permission. They can slow down your machine, eat up RAM, and cause conflicts with other software. You'll want to use a Startup Manager like the System Configuration tool that comes with Windows to take a look at your startup items to discover which one is causing the problem for you.

To use the System Configuration tool:

Run C:\Windows\System32\msconfig.exe

Use the startup manager to selectively turn off startup software, then reboot. Continue to do this until the problem disappears. When the problem disappears you will have found the offending software. (We've found that in practice it is quicker to disable multiple startup items at a time rather than just doing one-at-a time.)

Q. Why does Windows block installation after Internet Download?

A.   Microsoft uses a technology called SmartScreen to block content that you have downloaded from the internet.  Whenever you try to run such a downloaded application, the technology checks the dowloaded source against a security list and blocks the execution if the application is not found on the list.  However, our software is 100% clean and contains no malware.

Click on the More info link in the dialog to correct the situation.  This will bring up a second dialog with a "Run anyway" button.  To run the installer, click on the "Run anyway" button.

Q. I get an 'Access to Registry is Denied' error every time I start up FolderMatch.  Why am I getting this and how do I resolve it?

A. FolderMatch stores registration information in the System Registry.  Therefore, all users who will be logging into a computer and running FolderMatch need to have permission to read and write to the System Registry.  A user with administrative permissions on the machine needs to do the following to correct this error message.

 

1) Run the registry editor (regedit32.exe)
2) Search HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER for all references to either "FM Utility" or "FolderMatch".  References can appear in multiple locations of the Registry so be sure to continue searching until the end of each branch is reached.
3) When the search finds a location in the registry used by FolderMatch, grant all desired users Read and Write permissions to this folder.  To change permissions for a folder, go to the Security menu option of the Registry Editor and select "Permissions..."

Q.Does FolderMatch compare & synchronize sub folders?
A. Yes! The latest version does compare & synchronize sub folders.

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Q.Does FolderMatch work over (fill in the blank) connection between two machines?
A.  The connection method is not important to FolderMatch.  The only issues are:

1) Using Windows Explorer can you see the folder on the other machine? and
2) Using Windows Explorer can you manually copy/move/delete files between the two machines?

If the answer to both of these questions is yes, FolderMatch should have no problems syncing the two folder trees

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Q. Can FolderMatch be set up for scheduling?
A. At this time there is no way to set up scheduling.  However, this feature is already in the plans for our next Major updated version.  We do not have a projected date for this release.  If your are looking specifically for a for an automated synchronization tool, perhaps you might be interested in FolderClone

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Q. On a multi-user computer, errors occur when a non-administrator runs the program.  What permissions are required to run your software?
A. Our products need to be able to read from the System Registry and to read/write to their local installed folder.  All users who will be running the software on that machine need to be granted these permissions.

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Q. Can FolderMatch be used over an FTP connection?
A.No, the ability to use FolderMatch over an FTP connection is something that has been discussed for a while, and hopefully will be included in a future major update.  We do not have a projected date of release for a version containing this feature.  However, you may use FolderMatch with third party cloud services that maintain a directory on your harddrive, such as DropBox. 

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Q.Can FolderMatch merge the data between the  Outlook files on between my laptop and desktop computers?  (.PST files)
A. No, FolderMatch will overwrite one PST with another.
Your personal folders file contains all of your local Outlook folders, such as Calendar, Inbox, Tasks, Sent Items, Outbox, Deleted Items, and user-created folders. To back up these folders, create a backup of your .pst files. FolderMatch can be used to copy all  .PST files to another folder.  Microsoft has also provided an add-in to Outlook which allows you to backup your .PST files from within Outlook.

http://office.microsoft.com/Downloads/2002/pfbackup.aspx

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Q."Error: "ActiveX component can't create object""
A. This error will almost always be resolved by uninstalling and then reinstalling FolderMatch.

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Q.Empty orphan subfolders are not copied/deleted when I sync two folders.
A. This issue in version 3 has been fixed in FolderMatch version 4.x

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Q. My computer crashed and I lost FolderMatch and my registration details, What do I do now?
A. You may recover your registration details through our registration recovery database.  If you have changed your email address since your purchase, please contact us through our support portal.   Make sure to include a short explanation of your particular situation so that we know how to properly assist you.
 

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Q. I am having a problem with FolderMatch not addressed on this page, What should I do now?
A. In the event that you have a problem with FolderMatch,  not addressed on this page please contact us!

Before you do, please consider the following:

Reproducibility is very important when troubleshooting bugs.  We can't fix problems that we can't reproduce.  Please make note of all the steps that you executed before the problem occurred.

After the problem occurs restart Windows and then the program.  Attempt to reproduce the problem using the steps that you've written down.  Does the error occur again?  Or is this a one-time occurrence?  If it is a one-time deal, then no need to contact us.  Sometimes Windows gets out of whack and causes strange things to happen.

If the problem is reproducible, how does the problem manifest itself?  Does the program lock up your computer?  Does it produce erroneous results?  Does it generate an error message?  If an error message is generated, please write down the exact wording!

Are you having similar problems with other programs?  If so, then FolderMatch may not be the culprit.

 

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Q. How is  FolderClone different than FolderMatch?
A. FolderClone is similar to FolderMatch in that it is a folder synchronizer. But there are important differences in features and how they handle the job...
FolderClone arranges your synchronization needs in sets of "clone tasks".  A task is a set of specifications which tells FolderClone  what files/folders you want to be copied, where you want them copied, and how often you want this done. Once configured, FolderClone compares the "source" folder against the "target" folder at the user-defined time intervals. Changes or additions to the source folder are copied to the target folder.  Files and folders which exist on the target folder but not on the source folder are deleted. (Optionally, the deletion can be turned off) This process runs automatically in the background without any further user-interaction required.

FolderClone's 'set it and forget it' functioning means that after you set up a clone task the first time, it will be performed automatically at predefined intervals.  Your important files will always be backed up to another location.  Your folder trees will always remain synced.

Some synchronization tasks can be automated and don't require any user feedback.  FolderClone is perfect for these. Another reason to use FolderClone is that it never forgets to sync the folders.  Your important files are always backed up to a second location.  With FolderMatch you need to have the discipline to remember to sync the folders.  Some sync jobs require manual intervention and human decision making.  In those instances, FolderMatch is required.

FolderMatch is a very "hands-on" process, while FolderClone is a very "hands-off" process.  Depending on your individual needs, FolderClone might be a welcome utility to assist you with your synchronization needs.  Here, at Salty Brine Software, we use both  tools.

The try-before-you-buy alternative is an excellent concept.  How often do we spend our hard earned money only to find that the item we purchased is not what it claimed to be?  If you try a Shareware program and continue using it, you are expected to register. We encourage you to purchase the shareware that you find useful and thereby reward and support the hard work of the developers.

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If after considering all of the above information, it still appears that there is a bug in FolderMatch please contact Tech Support

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