Frequently Asked Questions - FolderMatch File Synchronizer
FAQs
Bugs Bug Fixes

If you are encountering a bug in an older version of FolderMatch, please upgrade to our latest version. The bug has most likely been addressed.



Known Issues
"Run Time error" - "A form can't be moved or sized while minimized or  maximized"  
This is caused by a conflict with another tool called Windows Blinds.  This program cannot be running when FolderMatch is use


Q. What language does FolderMatch work

A.  FolderMatch works with a variety of languages, including English, French, Spanish, Italian, Portuguese, German, Russian, Chinese, Japanese, and others.  However, the FolderMatch software is currently only available in English, so you'll need to be able to understand English to use the software.

Working with files and folders whose names use a different character set than the one you use to display menus and other text in Windows may require you to change your system locale first.  For example, if you use Windows in English, but want to compare folders with Russian names, you might need to change your system locale to Russian.

This explains how to change the system locale in Win2k, WinXP, and Vista.  


Changing System Locale In Vista

Changing your system locale can sometimes let you work with files and folders whose names are in a different language from the one that you use Windows in.  FolderMatch is tested in English, and we can't guarantee that it will work in all other languages, but this will often help.  Here's what you can do.

Note: This procedure may require you to have an administrator password for your computer.  You may not be able to complete these instructions on a computer that you do not own.

1.  Click the Start button then select Control Panel

2. Click Clock, Language, and Region, then choose Regional and Language Options.

3. In the Regional and Language Options control panel click the Administrative tab.

  • If you don't see an Administrative tab, you might not be able to change the system locale.  Contact a system administrator, or log in as a user with administrative privileges.

4. Click Change system locale.  You may be warned that this procedure requires administrative privileges; if so, click Allow.

5. From the list, choose the locale that best matches the language used in the file and folder names you want to work with.  Then, click OK

6. You'll be asked to restart your computer.  Click Restart now.

Note: This change will affect all of your Windows programs.  You may want to change your locale back when you're finished.

In case that doesn't work

If none of the above helped, we may not be able to help you work with the files and sub-folder names that are  in the language you want.  However, the above instructions should work for most people.

__________________________________________________________________

Changing System Locale In WinXP

Changing your system locale can sometimes let you work with files and folders whose names are in a different language from the one that you use Windows in.  FolderMatch is tested in English, and we can't guarantee that it will work in all other languages, but this will often help.  Here's what you can do.

Note: This procedure may require you to have an administrator password for your computer.  You may not be able to complete these instructions on a computer that you do not own.

1.  Click the Start button then select Control Panel

2. Click  Regional and Language Options.

3. In the Regional and Language Options control panel, click the Advanced tab.

  • If you don't see an Advanced tab, you might not be able to change the system locale.  Contact a system administrator, or log in as a user with administrative privileges.

4. In the Language for non-Unicode programs section, choose the language used in the file and folder names you want to work with.  Then click OK

5. You may be asked to install additional files to use the language you select.  If asked, choose to use existing files (rather than installing from the CD).  However, you may need your original Windows CD for certain languages. 

6. Once the change is complete, you'll be asked to restart your computer.  Restart your computer.

Note: This change will affect all of your Windows programs.  You may want to change your locale back when you're finished.

In case that doesn't work

If none of the above helped, we may not be able to help you work with the files and sub-folder names that are  in the language you want.  However, the above instructions should work for most people.

back to the top

__________________________________________________________________

Changing System Locale In Windows 2000

Changing your system locale can sometimes let you work with files and folders whose names are in a different language from the one that you use Windows in.  FolderMatch  is tested in English, and we can't guarantee that it will work in all other languages, but this will often help.  Here's what you can do.

Note: This procedure may require you to have an administrator password for your computer.  You may not be able to complete these instructions on a computer that you do not own.

1.  Click the Start button then select Settings then Control Panel

2. Click  Regional Options.

3. In the Regional Options control panel, click the General tab.

4. Choose a locale that matches the language of the file and folder names you want to work with. 

5.  Choose a language used in the file and folder names you want to work with.  

6.  You may be asked to install additional files to use the language you select.  If asked, choose to use existing files (rather than installing from the CD).  However, you may need your original Windows CD for certain languages. 

7.  Press the Set Default button and select the locale you chose in step 4. 

8. Once the change is complete, you'll be asked to restart your computer.  Restart your computer.

Note: This change will affect all of your Windows programs.  You may want to change your locale back when you're finished.

In case that doesn't work

If none of the above helped, we may not be able to help you work with the files and sub-folder names that are  in the language you want.  However, the above instructions should work for most people.

back to the top

Q. I get an 'Access to Registry is Denied' error every time I start up FolderMatch.  Why am I getting this and how do I resolve it?
A. FolderMatch stores registration information in the System Registry.  Therefore, all users who will be logging into a computer and running FolderMatch need to have permission to read and write to the System Registry.  A user with administrative permissions on the machine needs to do the following to correct this error message.
 
1) Run the registry editor (regedt32.exe)
2) Search HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER for all references to either "FM Utility" or "FolderMatch".  References can appear in multiple locations of the Registry so be sure to continue searching until the end of each branch is reached.

Q. What language does FolderMatch work


3) When the search finds a location in the registry used by FolderMatch, grant all desired users Read and Write permissions to this folder.  To change permissions for a folder, go to the Security menu option of the Registry Editor and select "Permissions..."
Q.Does FolderMatch compare & synchronize sub folders?
A. Yes! The latest version does compare & synchronize sub folders.
Q.Does FolderMatch work over (fill in the blank) connection between two machines?
A.  The connection method is not important to FolderMatch.  The only issues are:
1) Using Windows Explorer can you see the folder on the other machine? and
2) Using Windows Explorer can you manually copy/move/delete files between the two machines?


If the answer to both of these questions is yes, FolderMatch should have no problems syncing the two folder trees

Q. Can FolderMatch be set up for scheduling?
A. At this time there is no way to set up scheduling.  However, this feature is already in the plans for our next Major updated version.  We do not have a projected date for this release.  If your are looking specifically for a for an automated synchronization tool, perhaps you might be interested in FolderClone
Q. On a multi-user computer, errors occur when a non-administrator runs the program.  What permissions are required to run your software?
A. Our products need to be able to read from the System Registry and to read/write to their local installed folder.  All users who will be running the software on that machine need to be granted these permissions.
Q. Can FolderMatch be used over an FTP connection?
A. No, the ability to use FolderMatch over an FTP connection is something that has been discussed for a while, and hopefully will be included in a future major update.  We do not have a projected date of release for a version containing this feature.
Q.Can FolderMatch merge the data between the  Outlook files on between my laptop and desktop computers?  (.PST files)
A. No, FolderMatch will overwrite one PST with another.
Your personal folders file contains all of your local Outlook folders, such as Calendar, Inbox, Tasks, Sent Items, Outbox, Deleted Items, and user-created folders. To back up these folders, create a backup of your .pst files. FolderMatch can be used to copy all  .PST files to another folder.  Microsoft has also provided an add-in to Outlook which allows you to backup your .PST files from within Outlook.

http://office.microsoft.com/Downloads/2002/pfbackup.aspx

Q."Error: "ActiveX component can't create object""
A. This error will almost always be resolved by uninstalling and then reinstalling FolderMatch.
Q.Invalid page fault in module SCRRUN.DLL
A. The Invalid Page Fault in module SCRRUN.DLL error is a Microsoft issue, not FolderMatch.  It can be found on their web site in their Knowledge Base.  (article #Q249659) "This error occurs if you have version 5.x of the Scrrun.dll file and your operating system is Windows 95.  This does not occur on Windows 98, Windows NT, and Windows 2000, or with version 4.x of the Scrrun.dll file. Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article."

It looks like the only solution is to upgrade operating systems.  This error appears to be mostly a nuisance.  It does not appear to impact the usage of FolderMatch.  The error can be caused in different ways:

  •  Exiting FolderMatch
  • Alt-Tab between applications while FolderMatch is running
  •  Screen saver kicks in while FolderMatch is running
  • Q.Empty orphan subfolders are not copied/deleted when I sync two folders.
    A. This is a confirmed defect in FolderMatch.  This little bug is a big deal to fix.  It requires a change to the underlying architecture and will therefore be addressed in version 4.x
    Q.What do I do if FolderMatch does not install on my computer?
    A.Here are some common steps that should be tried when ANY installation program fails.
     
  • Check the size of the fm.zip file.  Make sure that is is the same size as is reported on our download page.  If the fm.zip file which you downloaded is a different size, you have a bad download.  Delete this bad download and download the file again.  If the file is the correct size, continue with the following trouble shooting suggestions:
  • Restart the computer
  • Make sure that no other applications are running
  • Don't run the Setup program from within your unzipping utility.  Extract the files from fm.zip into a folder on your hard drive, then run Setup.exe .  Note:  Some setup programs will only run properly when run from a folder on the C drive.
  • Install application into a folder whose name is less than 8 characters in length, and which resides on the root of your C drive.  For example:  "c:\fmatch"

  • Setup.exe is a program created by Microsoft.  Like any other program, sometimes it just doesn't work with certain hardware or software configurations. If the preceding suggestions fail, the only other option that we have available to us is to bypass Setup.exe by manually installing FolderMatch.  It's not complicated, but it can be a little tedious.
     

  • Unzip fm.zip.  It will contain three files, one of which is called foldermatch.cab
  • Uncompress foldermatch.cab (.CAB is just another compression format like .ZIP - Your compression program might already be able to handle .CAB files.  If not, a CAB extraction program can be freely obtained on any shareware site  (We recommend Ultimate Zip)
  •  Create a new folder called FMatch on your hard drive
  •  Place all of the files which were extracted from foldermatch.cab into the folder created in the last step
  • Attempt to run foldermatch.exe

  • If we're lucky, the program will run.  If not, then one or more of the DLL or OCX files need to be manually registered in the System Registry. Here are the steps to register a file in the System Registry.  (Repeat this procedure for each of the files listed.)
     

    • Go to Start Menu, Select the Run option
    • Type in "Regsvr32" followed by the file's name and path.  (For example ~  Regsvr32 "C:\FolderMatch\COMCAT.DLL")
    COMCAT.DLL
    STDOLE2.TLB
    OLEPRO32.DLL
    OLEAUT32.DLL
    MSVBVM60.DLL
    COMDLG32.OCX

    Q. What language does FolderMatch work

    MSCOMCT2.OCX
    comctl32.ocx
    SCRRUN.DLL
    WINXSCOM.DLL
    MSFLXGRD.OCX
    STAMIN32.DLL
    RICHTX32.OCX
    SNTP Wizard2.ocx
  •  After registering the above files, run FolderMatch.exe
  • Q. My computer crashed and I lost FolderMatch and my registration details, What do I do now?
    A. Send an email message to CustomerService@FolderMatch.com and indicate your name, address, company name,  and order date. Make sure to include a short explanation of your particular situation so that we know how to properly assist you.
     
    Q. I am having a problem with FolderMatch not addressed on this page, What should I do now?
    A. In the event that you have a problem with FolderMatch,  not addressed on this page please contact us!

    Before you do, please consider the following:

    Reproducibility is very important when troubleshooting bugs.  We can't fix problems that we can't reproduce.  Please make note of all the steps that you executed before the problem occurred.

    After the problem occurs restart Windows and then the program.  Attempt to reproduce the problem using the steps that you've written down.  Does the error occur again?  Or is this a one-time occurrence?  If it is a one-time deal, then no need to contact us.  Sometimes Windows gets out of whack and causes strange things to happen.

    If the problem is reproducible, how does the problem manifest itself?  Does the program lock up your computer?  Does it produce erroneous results?  Does it generate an error message?  If an error message is generated, please write down the exact wording!

    Are you having similar problems with other programs?  If so, then FolderMatch may not be the culprit.

     
    Q. How is  FolderClone different than FolderMatch?
    A. FolderClone is similar to FolderMatch in that it is a folder synchronizer. But there are important differences in features and how they handle the job...
    FolderClonearranges your synchronization needs in sets of "clone tasks".  A task is a set of specifications which tells FolderClone  what files/folders you want to be copied, where you want them copied, and how often you want this done. Once configured, FolderClone compares the "source" folder against the "target" folder at the user-defined time intervals. Changes or additions to the source folder are copied to the target folder.  Files and folders which exist on the target folder but not on the source folder are deleted. (Optionally, the deletion can be turned off) This process runs automatically in the background without any further user-interaction required.

    FolderClones 'set it and forget it' functioning means that after you set up a clone task the first time, it will be performed automatically at predefined intervals.  Your important files will always be backed up to another location.  Your folder trees will always remain synched.

    Some synchronization tasks can be automated and don't require any user feedback.  FolderClone is perfect for these. Another reason to use FolderClone is that it never forgets to sync the folders.  Your important files are always backed up to a second location.  With FolderMatch you need to have the discipline to remember to sync the folders.  Some sync jobs require manual intervention and human decision making.  In those instances, FolderMatch is required.

    FolderMatch is a very "hands-on" process, while FolderClone is a very "hands-off" process.  Depending on your individual needs, FolderClone might be a welcome utility to assist you with your synchronization needs.  Here, at Salty Brine Software, we use both  tools.

    Q. When I run SETUP.EXE I receive the error message "Setup cannot continue because some system files are out of date on your system."  What does this mean?
    A. This error message is generated by the Microsoft installation software which is used by FolderMatch.  It is saying that one or more of the files required by the setup program are out of date.  There are a couple of reasons why you might receive this error:
    1) The version of a file on your machine is older than the version that the installer needs to operate correctly.
    2) Another program is running which has loaded into memory an older version of one of these files.
    To ascertain which of these conditions is the cause of the error, we recommend that you reboot Windows and then shutdown all other background applications/processes.  Try to run FolderMatch's setup program again.  If the error still occurs, a file in your system probably needs to be updated to the newer version which is provided by FolderMatch.  You should allow the installer to replace the older files with the newer ones to continue with the FolderMatch installation.

    Here is the list of files which are required by the installer and their version information:  (These files should be located in your Windows\System folder.)

    File1=VB6STKIT.DLL, 3/25/99 11:00:00 PM, 101888, 6.0.84.50

    File2=COMCAT.DLL, 5/30/98 11:00:00 PM, 22288, 4.71.1460.1

    File3=STDOLE2.TLB, 6/2/99 11:00:00 PM, 17920, 2.40.4275.1

    File4=ASYCFILT.DLL, 3/7/99 11:00:00 PM, 147728, 2.40.4275.1

    File5=OLEPRO32.DLL, 3/7/99 11:00:00 PM, 164112, 5.0.4275.1

    File6=OLEAUT32.DLL, 4/11/00 11:00:00 PM, 598288, 2.40.4275.1

    File7=MSVBVM60.DLL, 8/21/00 11:22:54 AM, 1388544, 6.0.89.64

    If you continue to get this error message, please consult the following articles on the Microsoft web site::

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;174135

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;191096

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;279764

    Q.What is Shareware?
    A. Shareware is a method of software distribution, and not a type of program.  It is a try-before-you-buy alternative to conventional retail software.  There are thousands of excellent business tools, internet applications, games, educational programs, graphics and multimedia programs that are top-shelf, and available at moderate prices.

    The try-before-you-buy alternative is an excellent concept.  How often do we spend our hard earned money only to find that the item we purchased is not what it claimed to be?  If you try a Shareware program and continue using it, you are expected to register. We encourage you to purchase the shareware that you find useful and thereby reward and support the hard work of the developers.

    Q. Why did I receive the following error:  Overflow Source: modDateTime.LocalFileTimetoVBTime LocalFileTime
     
      A. The cause of the error was a strange date/time value for a file on your system.  The version 3.3.5  of FolderMatch, addressed this error.  It won't actually "fix" the problem, it will only prevent FolderMatch from erroring when it encounters this bad file date/time.  You will need to manually correct the file's date/time when you encounter it.  Fortunately, FolderMatch provides a utility for changing a file's date/time so this should be easy for you to do.
    If after considering all of the above information, it still appears that there is a bug in FolderMatch please contact Tech Support

    Google

    www.FolderMatch.com The Web

    Download FolderMatch now, use it, and see if it isn't all that we say it is and much more...

    Download FolderMatch to compare and sync your data
    Home
    Product Info
    Download 
    Purchase
    Screen shots
    Awards
    Clients
    Quotes
    Tech Support
    Salty Brine Software   All Rights Reserved.